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Event Date(s)

Avenues: Mainstreet - 3
Thursday, August 15, 2019 09:00 AM
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Avenues: Main Street


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Main Street

Programs on Main Street are designed for all on-site and entry-level multifamily professionals, including:

  • Leasing Professionals
  • Managers
  • Maintenance personnel 

Main Street Programs cover the fundamental subjects of multifamily:

  • Fair Housing
  • Customer service
  • Sales skills
  • Communication
  • Life skills

Detailed Session Descriptions

Avenues: Main Street - 1
February 7th 
Answer the Phone Already
With Amy Kosnikowski Dilisio

Can you share why the phone goes unanswered or leads maximized? I see, you feel you are too busy in the office, don’t see the value of answering and not enough office coverage to assist the customer calling. STOP the madness! Yes the industry is currently experiencing high demand and we, quite possibly, are leasing apartments in spite of ourselves not effectively responding to leads with urgency. The reality is there are customers calling everyday needing a home or the assistance of a subject matter expert. Let’s do our jobs by picking up the phone with passion to connect, customize and creating wow moments every time.

Learning Points: Cost to get the phone to ring; What does the customer REALLY want via the phone?; Best practices to engage, customize and build value; Must have tools and resources along with the best methods to use them  

Avenues: Main Street– 2
April 16th 
Top 10 Fair Housing Blunders to Avoid
With Leah Brewer 

Sure, we all think we understand Fair Housing laws and consistent implementation, right?  Join this interactive refresher to focus on the hot spots and avoid the top mistakes industry professionals make.  Prepare for some lively discussion and challenge your own knowledge.

Avenues: Main Street - 3
August 15 
Confidence in Sales
With Lori Snider 

Confidence has nothing to do with the genes you were given - how traditionally beautiful you are, or how fit you are. High self-esteem comes from how you feel in any moment. In this session, you will learn 10 actionable ways to improve your confidenceand your leasing abilities. Competence + Charisma = Confidencean irresistible sales equation.

Program Times 
8:30 a.m. - Check-in begins
9 a.m. to 12 p.m. - Program 

Course Location
Unless otherwise noted, all HAA Education classes and events will take place at the Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., Houston, Texas 77041.

Main Street is sponsored by:  Best Plumbing