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Event Date(s)

Avenues Maintenance - Session III
Wednesday, November 20, 2019 08:30 AM
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Avenues: Maintenance Blvd

Maint Blvd

 Maintenance workshops are designed for

  • Maintenance technicians
  • Maintenance supervisors
  • Housekeepers
  • Porters

Detailed Session Descriptions


Avenues: Maintenance Blvd - 1
February 6th |
Magnetic Customer Service and Work Order Management
With Mark Cukro
This presentation is fun, energetic, and will immediately change the way you deliver customer service and manage work orders on site.  You will learn some of the best practices from companies that are considered superb at engaging their customers and consistently keeping them impressed.  

We will discuss the difference between "lack of complaints and excellent service" as well, so you can return with an action plan and make the small changes that truly make a difference.  This is a unique session and unlike anything in the industry so if you want to make great positive changes, create a great service culture or just improve a little this is the session for you.


Avenues: Maintenance Blvd - 2
October 10th 
Mold and Mildew
with Don Willard

● What is mold and what is mildew

● What’s the chain of command when it comes to mold and mildew

● Evaluating the intrusive mold. Extent of the effect area

● Strategies for dealing with mold situations

● Personal Protection, the inspection procedures

● How to abate mold. Remediation.

● Mold testing and chemicals used for treatment

● Problem solving during abatement.

● Acceptable structure, floors, drywall water content.

● Abatement areas. Clean rooms, clean-up procedures.


● Post inspection and paperwork.


Avenues: Maintenance Blvd - 3
November 20th

How Long Does It Really Take?
With Mark Cukro


This session is designed to be specifically applied to the Multi Family Industry plus you'll learn new tips and proven ways to be more productive. This unforgettable session will cover organizing priorities, tasks, and how long it should really take to complete the top 25 tasks done on site such as HVAC repairs, HVAC replacement, water heater replacement, and how to get to all of those service requests and emails that flood your in-box every day.  We will compare what most Managers and Service Managers estimated and compare it to the technicians and professionals that actually do the work in the field.


Whether you are in the office or in the service department you will take away some effective ways to manage time more efficiently and have a great time.


Program Times

8:30 a.m. - Check-in begins
9 a.m. to 12 p.m. - Program

Course Location

Unless otherwise noted, all HAA Education classes and events will take place at the Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., Houston, Texas 77041. 

Maintenance Blvd is sponsor
ed by: Chadwell Supply