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Education & Meetings

 
Tuesday, September 17, 2019 08:30 AM 
Certified Pool Operator Course (2 days)
A two-day class Sept 17-18. Successful completion of this course will result in a five year certification from NSPF (National Swimming Pool Foundation) and ensures pool chemicals are being used properly and when appropriate. We will dispel the myths in pool care and tremendously reduce chemical expenses and extend the life of your pool. This is recommended for anyone working with pools as well as Property Managers so they are up-to-date regarding local codes and can reduce risk and liability.

The course fee of $299 per person includes textbook, exam fees, and meals for both days

Although this course is presented in English, Spanish languange text and exams are available upon request.

Thursday, September 19, 2019 11:30 AM 
Lifetime Achievement Award Luncheon
Luncheon honoring the 2019 Lifetime Achievement Award recipient, Cesar Lima.

Friday, September 20, 2019 07:30 AM 
IROC Breakfast - September
The Independent Rental Owners' Connection (IROC) offers customized education and networking programs just for you!

This month's topic: Tools, Technology, and (Breakfast) Tacos Join Julie Irvin Hartman, fellow entrepreneur and owner, as she shares technology and tools that impact your everyday! These apps, tools, and programs: boost productivity, save time, simplify your life, tackle daunting tasks and let you achieve your big dreams, and not break the bank! Discussion topics include:

" Web Accessibility

" Charge your cell phone faster

" Search Google Faster and get found easier

" Send Text messages from your computer

" Decision-making data websites

" Inbox Wrangling Plug-Ins

" Mobile Scanning Apps

" Project Management Tools

There will also be plenty of time to share your favorite app, tools and tips!

Tuesday, September 24, 2019 08:30 AM 
Leasing 101 (Day and a half)
An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program with topics covered include:

  • Greeting & qualifying the customer
  • Executing the lease contract
  • Overcoming objections and closing techniques
  • An overview of fair Housing and more.

Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2019.pdf

Wednesday, September 25, 2019 11:30 AM 
Baytown Region Meeting

Due to limited seating, this meeting is open to onsite personnel only.

FREE to attend but MUST RSVP. Join HAA for a chance to network with your industry peers.

Bring your questions!

Come for a great program and a chance to win some door prizes!



Wednesday, September 25, 2019 03:30 PM 
Go Getter Happy Hour
Join the Go-Getters and help strengthen your association with new members and new involvement. New & prospective members are welcome! Visit the Go-Getters Corner at www.haaonline.org/gogetters for tips and tools for recruiting.

Friday, September 27, 2019 11:30 AM 
ACES September Luncheon
Topic TBA Please note that this program is open only to executives in property management (Owners, Presidents, Regionals, Supervisors, Marketing/Training Directors, etc.). Eligible attendees to ACES luncheons are permitted to invite any of their staff to the programs, provided the registration also includes at least one person at the Supervisor level or above.

Friday, October 04, 2019 11:30 AM 
It's the Law Luncheon
Join HAA's Legal Counsel, Howard Bookstaff, for lunch and a legal discussion in a casual environment allowing for questions and answers. Topic:TBA

Tuesday, October 08, 2019 08:30 AM 
NALP I: Bringing in New Residents: Be Prepared
This course focuses on the skills needed to deliver exceptional leasing support. From personal organization and time management to teamwork and technology, the top leasing professional applies these talents to a successful outcome for prospective residents.

Tuesday, October 08, 2019 01:00 PM 
NALP II:Marketing and Maintaining Your Community
Explore the importance of image, reputation and brand in well-maintained communities. The course covers a detailed list of what keeps a community in peak showable condition, along with the importance of a robust and varied marketing approach for maximum exposure.

If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

Wednesday, October 09, 2019 08:30 AM 
Industry Math
A New curriculum authored by NAA, this half day workshop is an excellent opportunity to sharpen your mathematical skills in preparation for attending any of the credential programs. From calculating percentages, to converting fractions (remember those?) to understanding averages and more, this is your chance to "go back to school" in a relaxed and low-stakes environment. Learn how various mathematical calculations influence operations and get introduced to the more advanced concepts you'll need to know to advance in your industry career.

Thursday, October 10, 2019 08:30 AM 
Avenues Maintenance - Session II
Mold and Mildew with Don Willard What is mold and what is mildew What’s the chain of command when it comes to mold and mildew Evaluating the intrusive mold. Extent of the effect area Strategies for dealing with mold situations Personal Protection, the inspection procedures How to abate mold. Remediation. Mold testing and chemicals used for treatment Problem solving during abatement. Acceptable structure, floors, drywall water content. Abatement areas. Clean rooms, clean-up procedures.

Thursday, October 10, 2019 04:00 PM 
Onsite Goes Offsite - Fort Bend

Due to limited seating, this meeting is open to onsite personnel only.

"Networking means the act of exchanging information with people who can help you professionally."

Onsite Goes Offsite in Fort Bend - Calling all Fort Bend and surrounding area onsite personnel. Please join us for a little networking and fun!

Come meet your fellow industry peers. Your first drink is on us!



Friday, October 11, 2019 08:00 AM 
HAA NEXT: Professional Development Breakfast


Tuesday, October 15, 2019 08:30 AM 
CAMT HVAC Maintenance & Repair (2 days)

Course Dates:

The Heating, Ventilation, and Air Conditioning Maintenance and Repair course teaches students how various heating and air conditioning systems work, as well as how to maintain and repair these systems.

Topics include: œ Air Conditioning Safety œ Key Air Conditioning Tools œ Refrigerants and Their Special Properties œ The Air Conditioning System œ Simple Fixes œ Refrigeration Cycle Repairs œ Electrical System Repairs œ Air Distribution System Repairs œ Unit Replacement œ SEER 13 This individual CAMT module can be taken as stand-alone seminar for only $165 or sign up for the entire CAMT program for only $795

Tuesday, October 15, 2019 08:30 AM 
NALP III: Why Your Competition Matters
A loyal and satisfied resident is at the heart of this course. The leasing professional is a critical component in inspiring and maintaining loyalty but must also understand the role of competitors and their offerings. This knowledge must be complete, accurate and timely.

Tuesday, October 15, 2019 01:00 PM 
NALP IV: Relevant Laws and How to Apply Them
This course teaches a full spectrum of fair housing and ADA compliance for both prospective and current residents. In addition the course covers law applying to prospect screaning, application verification, the lease and lease addenda.

If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

Wednesday, October 16, 2019 08:30 AM 
Katy Legal Seminar
Join HAA Legal Counsel, Howard Bookstaff, and your fellow HAA members for our Outlying Legal Seminar. Topics include:

  • Fair housing update: the good the bad and the ridiculous!
  • Everything you wanted to know about assistance animals but were afraid to ask!
  • Evictions: trails and tribulations
  • Legislative Update - Late Fees
  • I want to stay out of trouble, but I don't know how - A policies and procedures primer
  • The fee for this course is $65 if prepaid with a credit card; $80 at the door.


  • Wednesday, October 16, 2019 09:00 AM 
    Avenues: Supplier Circle - 3
    Closing the Sales Circle w With Dr. Debbie Phillips Selling is process! In this seminar, you’ll learn the five critical steps in the sales process in addition to building a pipeline of leads through effective relationship building. Build long-term relationships, not short-term sales!

    Thursday, October 17, 2019 08:30 AM 
    CAMT Appliances Maintenance & Repair (2 days)
    Course Dates:

    The Appliances Maintenance and Repair course teaches students how to install, diagnose and repair the key appliances that they will encounter on the job.


    Thursday, October 17, 2019 04:00 PM 
    Onsite Goes Offsite - Pasadena

    Due to limited seating, this meeting is open to onsite personnel only.

    "Networking means the act of exchanging information with people who can help you professionally."

    Onsite Goes Offsite in Pasadena - Calling all Pasadena and surrounding area onsite personnel. Please join us for a little networking and fun!

    Come meet your fellow industry peers. Your first drink is on us!



    Tuesday, October 22, 2019 08:30 AM 
    NALP V: The Sales Process and Building Relationships
    Lean the foundations of relationship selling and the importance of problem-solving for both the prospective and current resident. Learn essential duties such as listening and responding specifically to the customer, handling objections and meaningful ways to to close the sale. The course closes with a personal assesment of sales readiness.

    Tuesday, October 22, 2019 01:00 PM 
    NALP VI: Effectively Meeting the Needs of Current Residents
    Once the prospective resident moves in, the leasing professional's relationship and responsibilites continue. Lean the importance of handling mainenance and resident issues and continuing to be the positive brand for the community. Lease renewals and a focus on the all-important resident's sense of community are pivotal skills for success.

    If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

    Thursday, October 24, 2019 08:30 AM 
    Avenues: Leadership - Session III
    No one Likes a Bully With Megan Orser Workplace bullying isolates good employees, destroys company culture and costs you time and money. Interact with experts who will discuss the legal exposure as well as the tolls workplace bullying can take on an organization. Having a clear understanding of how workplace bullying starts and takes place is a good first step in combating this challenge. But it’s only the beginning. Hear this and more ways to end workplace bullying.

    Saturday, October 26, 2019 12:00 PM 
    2019 Chili Fest
    Mark your calendars for the 2019 Chili Fest for a fun-filled day of chili and activities and games for all ages!

    Thursday, October 31, 2019 09:30 AM 
    IROP (Thurs, Fri, Sat)
    A 3 day course authored by NAA specially designed to provide the knowledge and skills necessary for new independent owner/manager of rental properties…typically 200 units or less. Topics covered include:
    • Employees
    • Preparing the Property
    • Rent
    • Marketing
    • Handling Objections
    • Applications
    • Screening
    • Rental Agreements & Lease Forms
    • Moving In
    • The End of the Lease Term
    • When Resident Problems Arise
    • Evictions
    • Resident Retention
    • Maintaining Property Value
    • Maintenance
    • Code of Enforcement
    • Financial Management
    • Taxes
    • Protecting The Investment
    • Section 8 Programs
    • Notice of cancellation is required two days prior to the event for a refund, less any administrative fees. For classes held at the HAF Education Center, registrations may be transferred from one class to the next.


    Tuesday, November 05, 2019 08:30 AM 
    Leasing 101 (Day and a half)
    An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program topics includes:

    • Greeting & qualifying the customer
    • Executing the lease contract
    • Overcoming objections and closing techniques
    • An overview of fair Housing and more.

    Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

    If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2019.pdf

    Monday, November 11, 2019 08:30 AM 
    Extreme CAM (Five Days)
    A super-charged and accelerated five-day format, EXTREME CAM is designed for those experienced managers hoping to attain the CAM designation in a shorter duration, with less time away from the property.

    Scheduled for November 11th -15th from 8:30 a.m. to 5:00 p.m. each day. Exams are held in December.

    Due to shipping constraints, registrations received within one week of the course cannot be guaranteed course materials at the time of class

    Monday, November 11, 2019 11:00 AM 
    Extreme CAS Course
    Extreme CAS candidates attend four of the CAM modules beginning on November 5th. Additional Dates are:

    The Resident Experience, Legal Risk Management Financial Management,

    Wednesday, November 13, 2019 11:30 AM 
    NW Lunch & Learn - November
    Fradulent Applications?

    Hear from Randy Patton from CoreLogic on information regarding fradulent applications and tips for dealing with them.


    Bring you questions! FREE to attend but MUST RSVP in order to guarantee a lunch.

    Need help Registering, email Outreach at outreach@haaonline.org


    Monday, November 18, 2019 11:30 AM 
    Political Action Committee Luncheon

    Topic:

    Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

    Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

    Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

    Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

    More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


    Tuesday, November 19, 2019 08:30 AM 
    Fair Housing Seminar


    Tuesday, November 19, 2019 04:00 PM 
    Onsite Goes Offsite - Webster

    Due to limited seating, this meeting is open to onsite personnel only.

    "Networking means the act of exchanging information with people who can help you professionally."

    Onsite Goes Offsite in Webster - Calling all Webster and surrounding area onsite personnel. Please join us for a little networking and fun!

    Come meet your fellow industry peers. Your first drink is on us!



    Wednesday, November 20, 2019 08:30 AM 
    Avenues Maintenance - Session III
    How Long Does It Really Take? With Mark Cukro This session is designed to be specifically applied to the Multi Family Industry plus you'll learn new tips and proven ways to be more productive. This unforgettable session will cover organizing priorities, tasks, and how long it should really take to complete the top 25 tasks done on site such as HVAC repairs, HVAC replacement, water heater replacement, and how to get to all of those service requests and emails that flood your in-box every day. We will compare what most Managers and Service Managers estimated and compare it to the technicians and professionals that actually do the work in the field. Whether you are in the office or in the service department you will take away some effective ways to manage time more efficiently and have a great time.

    Wednesday, December 04, 2019 03:30 PM 
    Go Getter Happy Hour
    Join the Go-Getters and help strengthen your association with new members and new involvement. New & prospective members are welcome! Visit the Go-Getters Corner at www.haaonline.org/gogetters for tips and tools for recruiting.

    Friday, December 06, 2019 11:30 AM 
    ACES Holiday Luncheon
    Please note that this program is open only to executives in property management (Owners, Presidents, Regionals, Supervisors, Marketing/Training Directors, etc.). All eligible attendees to ACES luncheons will be able to invite any of their staff to the programs, provided the registration also includes at least one person at the Supervisor level or above.

    Monday, December 09, 2019 08:30 AM 
    CAPS: Client Services & Stakeholder Relations
    Work with property owners to clarify their ownership goals. œ Identify and understand key parts of the management agreement that establish the management company’s responsibilities and obligations. œ Create regular owner’s reports to keep the property owner informed of the status of the property. œ Recognize the ways in which lenders, regulatory agencies, and local, state, and federal laws affect the management of multifamily housing properties. œ Coach your site team to provide a safe, habitable living environment for residents, while remaining in compliance with Fair Housing laws. œ Ask yourself the questions that lead to ethical decision-making.

    Tuesday, December 10, 2019 08:30 AM 
    CAPS: Investment Management
    View property management from the perspective of a property owner with a significant investment to protect. œ Recognize different types of mortgages and sources of financing and the implications of each on the property’s debt service and reporting obligations. œ Lead site teams through the annual budgeting process. œ Work with site teams to monitor property financial performance, identify budget variances, key trends, and opportunities for improvement. œ Recognize different methods for determining a property’s value, and identify ways you can affect that property value.

    Wednesday, December 11, 2019 08:30 AM 
    CAPS: Improving Asset Performance
    Investigate an underperforming property to find the sources of the problem. œ Use key performance indicators to get a full picture of a property’s performance. œ Understand how key performance indicators relate to each other. œ Effectively weigh the benefits of increasing income and reducing expenses. œ Identify likely solutions to common property performance problems.

    Thursday, December 12, 2019 08:30 AM 
    CAPS: Asset Evaluation
    Identify the factors that affect the property ownership life cycle, and understand the CAPS role in shaping that life cycle. œ Assess legal, financial, and safety risks as part of the due diligence process. œ Perform the necessary components of due diligence (or lead others in doing so), including physical inspections and analysis of a property’s operational, commercial, and financial health. œ Report your findings to the property owner (or potential property owner), along with ramifications and recommended solutions. œ Manage the smooth transition of a property from one owner to another. œ Advise owners on the feasibility of new developments. œ Advise owners on renovation, disposition, or refinancing of existing properties.

    Friday, December 13, 2019 07:30 AM 
    IROC Breakfast - December
    The Independent Rental Owners' Connection (IROC) offers customized education and networking programs just for you!

    This month's topic: TBA


    Friday, December 13, 2019 08:30 AM 
    CAPS: Talent Management
    Maintain open and productive communication with site teams, even when they are geographically distant from you. œ Manage team members who may have more expertise than you do. œ Understand the role you play in retaining valuable, high-performing team members. œ Ensure that your site team recruits qualified candidates in a legally compliant manner. œ Ensure that your site team members: œ Are sufficiently trained and integrated into the team. œ Function well as a team. œ Receive the mentoring, coaching, and feedback they need to grow as professionals. œ Are treated in a manner that is both fair and dignified should discipline or separation become necessary. œ Manage site teams during a property sale, whether you are on the seller’s side or the buyer’s side.

    Friday, December 13, 2019 01:00 PM 
    CAPS: Contemporary Issues in Multifamily Housing
    Be familiar with the current issues affecting multifamily housing property management.

    Thursday, December 19, 2019 06:30 PM 
    HAA "NEXT": Mix and Mingle


    Wednesday, January 08, 2020 11:30 AM 
    NW Lunch & Learn - January
    What Does 2020 Look Like for Apartments?

    Come get a market report for the area. What does that mean for occupancy? Rent? New construction and more!


    Bring you questions! FREE to attend but MUST RSVP in order to guarantee a lunch.

    Need help Registering, email Outreach at outreach@haaonline.org


    Wednesday, March 11, 2020 11:30 AM 
    NW Lunch & Learn - March
    POOLS

    Is your pool ready for pool season? Come hear about what changes have been made about pool inspections and get tips for what you need to do.


    Bring you questions! FREE to attend but MUST RSVP in order to guarantee a lunch.

    Need help Registering, email Outreach at outreach@haaonline.org


    Wednesday, May 13, 2020 11:30 AM 
    NW Lunch & Learn - May
    FIRE MARSHAL

    Come hear fire updates and tips from the Harris County Fire Marshal.


    Bring you questions! FREE to attend but MUST RSVP in order to guarantee a lunch.

    Need help Registering, email Outreach at outreach@haaonline.org


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