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Education & Meetings

 
Monday, January 27, 2020 11:30 AM 
Political Action Committee Luncheon

Topic:

Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


Tuesday, January 28, 2020 07:30 AM 
2020 State of the Industry Breakfast
A comprehensive look at what's happening in the Houston apartment market featuring

Breakfast and Registration: 7:30am-8:30am.

Program: 8:30 a.m. to 10:00 a.m.

Program cost: $99/person if prepaid with a credit card; $125/person if invoiced

Topics will include recent economic trends, job growth, forecasts, rental rate and occupancy trends, new construction developments, technology, marketing trends and much more.


Wednesday, January 29, 2020 11:30 AM 
Baytown Region Meeting

Due to limited seating, this meeting is open to onsite personnel only.

FREE to attend but MUST RSVP. Join HAA for a chance to network with your industry peers.

Bring your questions!

Come for a great program and a chance to win some door prizes!



Wednesday, January 29, 2020 04:30 PM 
Board of Directors Meeting
HAA Board of Directors are elected by the membership annually in November at the Annual Business Meeting. For more details about serving please follow this link and dowload the bylaws. https://www.haaonline.org/abouthaa/

Thursday, January 30, 2020 03:00 PM 
Sponsorship Auction
Join us for the 2020 January Sponsoring Auction! Sponsoring an event in 2020 is a great way to gain recognition for your company. Over 60 events will be up for auction. Proxy bidding available by advanced request. Arrive early at 2:30 pm for Auction 101 session for first timers to get more information on how the auction works and about the events up for bid. Contact Amanda Sherbondy for more information: asherbondy@haaonline.org or 713-595-0316

Tuesday, February 04, 2020 08:30 AM 
NALP I: Bringing in New Residents: Be Prepared
This course focuses on the skills needed to deliver exceptional leasing support. From personal organization and time management to teamwork and technology, the top leasing professional applies these talents to a successful outcome for prospective residents.

Tuesday, February 04, 2020 01:00 PM 
NALP II:Marketing and Maintaining Your Community
Explore the importance of image, reputation and brand in well-maintained communities. The course covers a detailed list of what keeps a community in peak showable condition, along with the importance of a robust and varied marketing approach for maximum exposure.

If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

Wednesday, February 05, 2020 08:30 AM 
AVENUES Mainstreet I
Once Upon A Time • Selling through Storytelling With Lisa Trosien If you're still dumping information on your customer about rental rates, square footages, and other information they can't process quickly, you're doing it wrong. Your customers will retain more information and make a connection with you through storytelling as a leasing technique. Stories appeal to both logic and emotions - exactly what you want to do when making a sale to a prospective renter! They will be able to visualize themselves living in your apartments, as well as encourage them to lease. The 'call to action' is an essential part of the story. Join me in this fast paced session that provides you with the essential skills you need to build your collection of 'pocket stories' that will improve your sales techniques as well as your closing success.

Thursday, February 06, 2020 08:30 AM 
TAA Redbook Seminar
Seminars emphasis changes in management practices required by new laws passed during the last legislative session as well as updates on key regulatory issues that affect property management. Topics include; Changes to the TAA Rental Application Changes to the TAA Lease Changes to key addenda - Fair Housing accommodations & modifications - Crime on property - Parking & Towing - Ending the Lease - Handling deposits -Evictions , other remedies - Notices to vacate - Identity theft - Workplace safety -Mold -Disaster preparedness - Forward-looking topics -Reputation management - Payment methodologies Each section will include an interactive exercise to help you learn how to apply the law to your job.

Thursday, February 06, 2020 11:30 AM 
Pearland Region Meeting

Due to limited seating, this meeting is open to onsite personnel only.

FREE to attend but MUST RSVP. Join HAA for a chance to network with your industry peers.

Bring your questions!

Come for a great program and a chance to win some door prizes!



Friday, February 07, 2020 07:30 AM 
IROC Breakfast - February
The Independent Rental Owners' Connection (IROC) features customized education and networking programs just for you!

Whether you're a brand new apartment community owner, or have been a part of the industry for many years, we encourage you to network within your fellow Independent Owners.

This Month's Topic: TBA


Tuesday, February 11, 2020 08:30 AM 
NALP III: Why Your Competition Matters
A loyal and satisfied resident is at the heart of this course. The leasing professional is a critical component in inspiring and maintaining loyalty but must also understand the role of competitors and their offerings. This knowledge must be complete, accurate and timely.

Tuesday, February 11, 2020 11:30 AM 
Sugar Land Region Meeting

Due to limited seating, this meeting is open to onsite personnel only.

FREE to attend but MUST RSVP. Join HAA for a chance to network with your industry peers.

Bring your questions!

Come for a great program and a chance to win some door prizes!



Tuesday, February 11, 2020 01:00 PM 
NALP IV: Relevant Laws and How to Apply Them
This course teaches a full spectrum of fair housing and ADA compliance for both prospective and current residents. In addition the course covers law applying to prospect screaning, application verification, the lease and lease addenda.

If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

Wednesday, February 12, 2020 08:30 AM 
AVENUES: Maintenance 1
Moisture and Indoor Air Quality With Nicole Curl Understanding what mold is, how it thrives, how to deal with it and maintain positive air quality to prevent damages and liability œ Microbial Information and Activity œ Indoor Air Quality œ Building Materials œ When water meets indoor building materials o Water Categories o Moisture Mapping o Growth o Regulations o Remediation œ Company Policy and Recommendations

Wednesday, February 12, 2020 02:00 PM 
Supplier Education Program - Learn from the Legends
FREE Education program for Supplier members sponsored by the Product Service Council. Learn from this group of volunteers how to make the most of your membership. For more information email Susan at shinkley@haaonline.org or call 713-595-0313

Thursday, February 13, 2020 08:30 AM 
TAA Redbook Seminar
Seminars emphasis changes in management practices required by new laws passed during the last legislative session as well as updates on key regulatory issues that affect property management. Topics include; Changes to the TAA Rental Application Changes to the TAA Lease Changes to key addenda - Fair Housing accommodations & modifications - Crime on property - Parking & Towing - Ending the Lease - Handling deposits -Evictions , other remedies - Notices to vacate - Identity theft - Workplace safety -Mold -Disaster preparedness - Forward-looking topics -Reputation management - Payment methodologies Each section will include an interactive exercise to help you learn how to apply the law to your job.

Friday, February 14, 2020 08:00 AM 
HAA NEXT: Professional Development Breakfast
This niche group within HAA is dedicated to the networking and professional development needs of HAA members under 40. Network with your peers at this low-cost breakfast and grow your career together among the next generation of HAA leadership!

This Month's Program: “Tools, Tech and (Breakfast) Tacos" Join Julie Irvin Hartman, entrepreneur and owner, as she shares technology and tools that impact your everyday! These apps, tools, and programs: boost productivity, save time, simplify your life, tackle daunting tasks and let you achieve your big dreams, and not break the bank! Discussion topics include: · Web Accessibility · Charging your cell phone faster · Search Google Faster and get found easier · Send Text messages from your computer · Decision-making data websites · Inbox Wrangling Plug-Ins · Mobile Scanning Apps · Project Management Tools There will also be plenty of time to share your favorite app, tools and tips!


Tuesday, February 18, 2020 07:30 AM 
State of the Sub Market - Mo County
Join HAA and industry leaders as we assess the current and future state of Montgomery County.

Breakfast and Registration: 7:30am-8:30am.

Program: 8:30 a.m. to 10:00 a.m.

Program cost: $80/person if prepaid with a credit card; $110/person if invoiced or at door

Topics will include recent economic trends, job growth, forecasts, rental rate and occupancy trends, new construction developments, technology, marketing trends and much more. Featured panelists include:

  • Jim Carman, President Houston Region Howard Hughes,
  • Mark Keough, Montgomery County Judge,
  • Gil Staley, CEO The Woodlands Area Economic Development Partnership,
  • Jordan Brooks, Market Specialist for ALN Apartment Data.


Tuesday, February 18, 2020 08:30 AM 
NALP V: The Sales Process and Building Relationships
Lean the foundations of relationship selling and the importance of problem-solving for both the prospective and current resident. Learn essential duties such as listening and responding specifically to the customer, handling objections and meaningful ways to to close the sale. The course closes with a personal assesment of sales readiness.

Tuesday, February 18, 2020 01:00 PM 
NALP VI: Effectively Meeting the Needs of Current Residents
Once the prospective resident moves in, the leasing professional's relationship and responsibilites continue. Lean the importance of handling mainenance and resident issues and continuing to be the positive brand for the community. Lease renewals and a focus on the all-important resident's sense of community are pivotal skills for success.

If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

Tuesday, February 25, 2020 08:30 AM 
Baytown - TAA Redbook Seminar
Seminars emphasis changes in management practices required by new laws passed during the last legislative session as well as updates on key regulatory issues that affect property management.

Topics include; Changes to the TAA Rental Application Changes to the TAA Lease Changes to key addenda - Fair Housing accommodations & modifications - Crime on property - Parking & Towing - Ending the Lease - Handling deposits -Evictions , other remedies - Notices to vacate - Identity theft - Workplace safety -Mold -Disaster preparedness - Forward-looking topics -Reputation management - Payment methodologies Each section will include an interactive exercise to help you learn how to apply the law to your job.


Tuesday, February 25, 2020 08:30 AM 
CAMT Interior & Exterior Maintenance & Repair - Spanish
Course Dates: The Interior and Exterior Maintenance course gives learners what they need to know to keep the interior and exterior of the buildings on their property in excellent shape, both through repair and preventive maintenance. This course also teaches students how to perform "make-ready" activities, and gives them helpful checklists to use on the job.

Tuesday, February 25, 2020 10:00 AM 
NALP Market Survey Presentation & Exam
A required component for attaining the NALP designation, students take a comprehensive online exam and present their market survey findings to the class in a semi-formal presentation. Candidates must turn in a completed market survey project which requires demonstration of professional-level written and verbal communication skills in English and submit accurately completed paperwork prior to having access to the exam.

Wednesday, February 26, 2020 08:30 AM 
CAMT Electrical Maintenance & Repair - SPANISH

The Electrical Maintenance and Repair course provides the solid foundation in electrical work that learners must have to be successful on the job, especially when working with appliances and HVAC. Content includes understanding systems and circuits; switches, receptacles, and fixtures; using meters; making diagnoses and repairs; following regulations; and safety issues


Thursday, February 27, 2020 08:30 AM 
CAMT Plumbing Maintenance & Repair (2 days) - SPANISH
Course Dates: September 13-14. The Plumbing Maintenance and Repair course teaches students how to maintain and repair plumbing systems and fixtures. Content includes an overview of the systems; key materials and equipment; pipes, fittings, and valves; and fixtures and appliances.

Thursday, February 27, 2020 08:30 AM 
Pearland- TAA Redbook Seminar
Seminars emphasis changes in management practices required by new laws passed during the last legislative session as well as updates on key regulatory issues that affect property management.

Topics include; Changes to the TAA Rental Application Changes to the TAA Lease Changes to key addenda - Fair Housing accommodations & modifications - Crime on property - Parking & Towing - Ending the Lease - Handling deposits -Evictions , other remedies - Notices to vacate - Identity theft - Workplace safety -Mold -Disaster preparedness - Forward-looking topics -Reputation management - Payment methodologies Each section will include an interactive exercise to help you learn how to apply the law to your job.


Friday, February 28, 2020 11:30 AM 
ACES Luncheon
Please note that this program is open only to executives in property management (Owners, Presidents, Regionals, Supervisors, Marketing/Training Directors, etc.). Eligible attendees to ACES luncheons are permitted to invite any of their staff to the programs, provided the registration also includes at least one person at the Supervisor level or above.

Tuesday, March 03, 2020 08:30 AM 
CAM: Orientation and Industry Math


Wednesday, March 04, 2020 08:30 AM 
CAM: Industry Essentials & Resident Experience
Summarize the global state of the apartment industry View property as an investment Identify the roles of people a CAM will interact with Describe the value of the CAM role as an investor Advocate and resident advocate Identify characteristics of different types of housing Build relationships with residents Explain the Resident Cycle including: Lease & Application Screening New Resident Education Ongoing Resident Communication Resident Retention/Renewal Move Out Procedures

Wednesday, March 04, 2020 08:30 AM 
CAS: Industry Essentials & Resident Experience
This program is a generalized overview of the role of an apartment property manager, this program includes information on customer service, occupancy management, property and personal security, emergency management, and resident relations.



Thursday, March 05, 2020 08:30 AM 
CAS: Finance
Conquer your fears of finance by attending this highly informative module. Topics covered in this section include: investment objectives, how to add value to an existing investment, a basic mathematics refresher, as well as financial statements, budgets, and property valuation.



Thursday, March 05, 2020 08:30 AM 
CAM: Financial Management
Relate CAM responsibilities to the financial performance of a property Analyze an income statement Develop and manage a stabilized budget Prevent and solve for bad debt Perform a property valuation

Monday, March 09, 2020 08:30 AM 
Avenues: Supplier Circle - 1
Sensory Sales: Making the Sale without Saying a Word With Katie Rigsby You may have heard that first impressions are made in the first seven seconds of meeting someone, however studies have shown that one tenth of a second is actually more accurate. While the use of technology has made reaching the masses a more achievable feat, the personal connection that is needed to close a sale can sometimes be lost. If you want your customers to be ready to buy in the blink of an eye, join Katie in this interactive session where attendees will learn how to impact a customer's buying potential by appealing to the 5 senses. As the saying goes, "You only have one chance to make a first impression”, make your first impression matter by: Understanding the effects that non-verbal communication and appealing to the 5 senses has on your sale. Recognizing obstacles you may have in place that inadvertently deter buyers. Learning small things that you can do to create a connection and help close the sa

Tuesday, March 10, 2020 08:30 AM 
CAMT HVAC Maintenance & Repair (2 days) - SPANISH

Course Dates:

The Heating, Ventilation, and Air Conditioning Maintenance and Repair course teaches students how various heating and air conditioning systems work, as well as how to maintain and repair these systems.

Topics include: œ Air Conditioning Safety œ Key Air Conditioning Tools œ Refrigerants and Their Special Properties œ The Air Conditioning System œ Simple Fixes œ Refrigeration Cycle Repairs œ Electrical System Repairs œ Air Distribution System Repairs œ Unit Replacement œ SEER 13 This individual CAMT module can be taken as stand-alone seminar for only $165 or sign up for the entire CAMT program for only $795

Wednesday, March 11, 2020 11:30 AM 
NW Lunch & Learn - March
POOLS

Is your pool ready for pool season? Come hear about what changes have been made about pool inspections and get tips for what you need to do.


Bring you questions! FREE to attend but MUST RSVP in order to guarantee a lunch.

Need help Registering, email Outreach at outreach@haaonline.org


Thursday, March 12, 2020 08:30 AM 
The Woodlands- TAA Redbook Seminar
Seminars emphasis changes in management practices required by new laws passed during the last legislative session as well as updates on key regulatory issues that affect property management.

Topics include; Changes to the TAA Rental Application Changes to the TAA Lease Changes to key addenda - Fair Housing accommodations & modifications - Crime on property - Parking & Towing - Ending the Lease - Handling deposits -Evictions , other remedies - Notices to vacate - Identity theft - Workplace safety -Mold -Disaster preparedness - Forward-looking topics -Reputation management - Payment methodologies Each section will include an interactive exercise to help you learn how to apply the law to your job.


Tuesday, March 17, 2020 08:30 AM 
Mental Wellness Seminar


Thursday, March 19, 2020 11:30 AM 
Political Action Committee Luncheon

Topic:

Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


Tuesday, March 24, 2020 08:30 AM 
CAM: Marketing
Course Synopsis: Identify the components of an effective Marketing Plan, Use resources to effectively gather and calculate data needed in a Marketing Plan, Develop a Marketing Plan - Analyze a market including competitors, identify the internal market readiness of a property, perform an economic analysis of a property, Analyze and draw conclusions from a Market Plan using the SWOT methodology, Add value to a property through use of rental income, rates, and/or adjustments, Add value to a property through managing occupancy, Select and write an effective recommendation Identify types of promotion, Identify types of advertising media, Develop a budget for a Marketing Plan, Measure the success of a Marketing Plan

Wednesday, March 25, 2020 08:30 AM 
CAM: Property Maintenance
Course Synopsis: Relate CAM responsibilities to the maintenance of a property, Oversee service requests, Ensure employees in all roles receive the appropriate training to ensure service requests are completed accurately, Manage inventory, Identify the need for a contractor or vendor, Complete the bid process and signing of a contract, Use inspection results to prioritize maintenance and repairs, Develop a preventative maintenance program, Identify maintenance needs for green properties

Wednesday, March 25, 2020 11:30 AM 
Lake Jackson Region Meeting

Due to limited seating, this meeting is open to onsite personnel only.

FREE to attend but MUST RSVP. Join HAA for a chance to network with your industry peers.

Bring your questions!

Come for a great program and a chance to win some door prizes!



Thursday, April 02, 2020 04:30 PM 
Board of Directors Meeting
HAA Board of Directors are elected by the membership annually in November at the Annual Business Meeting. For more details about serving please follow this link and dowload the bylaws. https://www.haaonline.org/abouthaa/

Tuesday, April 07, 2020 08:30 AM 
CAM: Legal
Course Synopsis: Describe reasonable accommodations and modifications for persons with disabilities, Explain compliance with laws that govern applicant screening, Explain the purpose and impact of fair housing laws, Explain how to remain in compliance with fair housing laws, Identify a CAM's responsibilities in providing safe living conditions with adherence to residence rights, Summarize the bid process requirements, Explain compliance with laws that govern employment practices

Tuesday, April 07, 2020 08:30 AM 
CAS: Legal
A comprehensive guide to this ever-changing topic, discussions include fair housing laws and regulations, including two case studies; familial status review, occupancy standards, disability provisions, fair housing marketing and advertising, as well as federally assisted housing and Section 8 regulations.



Wednesday, April 08, 2020 08:30 AM 
Certified Pool Operator Course (2 days)
Successful completion of this Two-day course will result in a five year certification from NSPF (National Swimming Pool Foundation) and ensures pool chemicals are being used properly and when appropriate. We will dispel the myths in pool care and tremendously reduce chemical expenses and extend the life of your pool. This is recommended for anyone working with pools as well as Property Managers so they are up-to-date regarding local codes and can reduce risk and liability.

The course fee of $299 per person includes textbook, exam fees, and meals for both days



Wednesday, April 08, 2020 08:30 AM 
AVENUES Mainstreet II
Pot, Pit Bulls, Parking, Felons and Other Fair Housing Pitfalls! With Anne Sadovsky Are you frustrated by trying to keep up with what is happening with Fair Housing? Do we really have to lease to criminals now? Can your residents smoke pot on your property? Does pot have the same rules as cigarettes? Can you make your residents not smoke anything? Aren't pit bulls dangerous? Can they be assist animals? You are out of parking spaces. Do you have to let every disabled person have a reserved spot? What if other handicapped people park in a reserved spot? Your boss is concerned about using social media. Can you get sued if you say the wrong things? Don't miss this hot Fair Housing Seminar! Anne will answer your questions and make you question your answers! Great information, graphics and stories!

Tuesday, April 14, 2020 08:30 AM 
CAS: Risk Management
Learn to prevent avoidable accidents and assess risk in advance. Areas of study include: minimizing risks to residents, including crime prevention and environmental hazards; minimizing risk to staff, how to effectively handle an emergency, and liability and insurance.



Wednesday, April 15, 2020 08:30 AM 
CAM: Human Resources
Identify the components of an effective Marketing Plan Use resources to effectively gather and calculate data needed in a Marketing Plan Develop a Marketing Plan Analyze a market including competitors Identify the internal market readiness of a property Perform an economic analysis of a property Analyze and draw conclusions from a Market Plan using the SWOT methodology Add value to a property through use of rental income, rates, and/or adjustments Add value to a property through managing occupancy Select and write an effective recommendation Identify types of promotion Identify types of advertising media Develop a budget for a Marketing Plan Measure the success of a Marketing Plan

Thursday, April 16, 2020 11:30 AM 
Pasadena Region Meeting

Due to limited seating, this meeting is open to onsite personnel only.

FREE to attend but MUST RSVP. Join HAA for a chance to network with your industry peers.

Bring your questions!

Come for a great program and a chance to win some door prizes!



Thursday, April 16, 2020 06:30 PM 
HAA NEXT: Mix n Mingle


Tuesday, April 28, 2020 08:30 AM 
Leasing 101 (Day and a half)
An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program covers topics including:

  • Greeting & qualifying the customer
  • Executing the lease contract
  • Overcoming objections and closing techniques
  • An overview of fair Housing and more.

Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

If you are not working for a member company of HAA download this registration form https://www.haaonline.org/images/programs/pdf/leasing101_2019.pdf

Thursday, April 30, 2020 08:30 AM 
Avenues: Leadership - Session I
The Power of Relational Leadership With Rommel Anacan You’ve probably heard the saying that, “Leadership is influence.” So, how do you build your influence with the people you lead, so that they will follow you? You’ll discover the answer to that question in The Power of Relational Leadership. In this seminar you’ll learn how to leverage the power of relational leadership to increase your capacity as a leader; increase your effectiveness as a leader; and increase your capabilities as a leader. If leadership is influence, this program will give you the keys to increasing your influence and helping you to be the leader you were meant to be.

Friday, May 01, 2020 07:30 AM 
IROC Breakfast - May
The Independent Rental Owners' Connection (IROC) offers customized education and networking programs just for you!

This month's topic:


Wednesday, May 06, 2020 11:30 AM 
The Woodlands Region Meeting

Due to limited seating, this meeting is open to onsite personnel only.

FREE to attend but MUST RSVP. Join HAA for a chance to network with your industry peers.

Bring your questions!

Come for a great program and a chance to win some door prizes!



Wednesday, May 13, 2020 11:30 AM 
NW Lunch & Learn - May
FIRE MARSHAL

Come hear fire updates and tips from the Harris County Fire Marshal.


Bring you questions! FREE to attend but MUST RSVP in order to guarantee a lunch.

Need help Registering, email Outreach at outreach@haaonline.org


Thursday, May 14, 2020 10:00 AM 
Leasing 101 (at the Expo)
An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program includes topics covering:

  • Greeting & qualifying the customer
  • Executing the lease contract
  • Overcoming objections and closing techniques
  • An overview of fair Housing and more.

Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2019.pdf

Thursday, May 14, 2020 12:00 PM 
Board of Directors Meeting
HAA Board of Directors are elected by the membership annually in November at the Annual Business Meeting. For more details about serving please follow this link and dowload the bylaws. https://www.haaonline.org/abouthaa/

Wednesday, May 20, 2020 08:30 AM 
Certified Pool Operator - in Spanish (2 days)
This course is conducted in Spanish. Successful completion of this Two-day course will result in a five year certification from NSPF (National Swimming Pool Foundation) and ensures pool chemicals are being used properly and when appropriate. We will dispel the myths in pool care and tremendously reduce chemical expenses and extend the life of your pool. This is recommended for anyone working with pools as well as Property Managers so they are up-to-date regarding local codes and can reduce risk and liability.

The course fee of $299 per person includes textbook, exam fees, and meals for both days



Wednesday, May 27, 2020 08:30 AM 
AVENUES: Marketing - Session I
Stop Selling-Start Attracting! The Keys to Relationship-Driven Selling With Rommel Anacan In Stop Selling-Start Attracting! You will get an inside look at the heart and mind of your customers. You’ll discover what they want from you, what they don’t want from you, what attracts them to what you’re selling and what makes them want to run away. Want to know how to help your customer “fall in love” with what you’re selling? This program will show you!

Wednesday, May 27, 2020 08:30 AM 
IROP (Wed-Fri)
A 3 day course authored by NAA specially designed to provide the knowledge and skills necessary for new independent owner/manager of rental properties…typically 200 units or less. Topics covered include:
  • Employees
  • Preparing the Property
  • Rent
  • Marketing
  • Handling Objections
  • Applications
  • Screening
  • Rental Agreements & Lease Forms
  • Moving In
  • The End of the Lease Term
  • When Resident Problems Arise
  • Evictions
  • Resident Retention
  • Maintaining Property Value
  • Maintenance
  • Code of Enforcement
  • Financial Management
  • Taxes
  • Protecting The Investment
  • Section 8 Programs
  • Notice of cancellation is required two days prior to the event for a refund, less any administrative fees. For classes held at the HAF Education Center, registrations may be transferred from one class to the next.


Monday, June 01, 2020 10:00 AM 
CAS: Supplier Success
Class participants will learn the economic impact of the multi-family housing industry along with the understanding the types of ownership, management and financing. Learn how to identify decision makers and how to utilize resources, timing and opportunities to boost your success.

Thursday, June 04, 2020 11:30 AM 
Political Action Committee Luncheon

Topic:

Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


Thursday, June 04, 2020 06:30 PM 
HAA NEXT: Mix n Mingle


Friday, June 05, 2020 11:30 AM 
It's the Law Luncheon
Join HAA's Legal Counsel, Howard Bookstaff, for lunch and a legal discussion in a casual environment allowing for questions and answers. Topic:< TBA

Tuesday, June 09, 2020 08:30 AM 
Leasing 101 (Day and a half)
An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program also includes TAA lease paperwork curriculum. Topics covered include:

  • Greeting & qualifying the customer
  • Executing the lease contract
  • Overcoming objections and closing techniques
  • An overview of fair Housing and more.

Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2019.pdf

Wednesday, June 10, 2020 08:30 AM 
Introduction to Microsoft Excel
Learn to conquer your fear of the spreadsheet! This great-for-beginners course offers a detailed look into this multi-faceted, often daunting program.

Wednesday, June 10, 2020 04:00 PM 
Mix N' Mingle Happy Hour - Lake Jackson

Due to limited seating, this meeting is open to onsite personnel only.

"Networking means the act of exchanging information with people who can help you professionally."

Mix N' Mingle Happy Hour in Lake Jackson - Calling all Lake Jackson and surrounding area onsite personnel. Please join us for a little networking and fun!

Come meet your fellow industry peers. Your first drink is on us!



Thursday, June 18, 2020 04:00 PM 
Mix N' Mingle Happy Hour - The Woodlands

Due to limited seating, this meeting is open to onsite personnel only.

"Networking means the act of exchanging information with people who can help you professionally."

Mix N' Mingle Happy Hour in The Woodlands - Calling all Woodlands and surrounding area onsite personnel. Please join us for a little networking and fun!

Come meet your fellow industry peers. Your first drink is on us!



Wednesday, June 24, 2020 08:30 AM 
Introduction to Microsoft Excel - SOLD OUT
Learn to conquer your fear of the spreadsheet! This great-for-beginners course offers a detailed look into this multi-faceted, often daunting program.

Thursday, June 25, 2020 03:00 PM 
2020 June Sponsorship Auction
Join us for the June Sponsorship Auction! Sponsoring an event or meeting is a great way to gain recognition for your company. Over 70 events will be up for auction. Live auction, drawings and proxy bidding will be available. Arrive early at 2:30 pm for Auction 101 session for first timers to get more information on how the auction works and about the events up for bid. Contact Amanda Sherbondy for more information: asherbondy@haaonline.org or 713-595-0316

Thursday, June 25, 2020 04:00 PM 
Mix N' Mingle Happy Hour - Baytown

Due to limited seating, this meeting is open to onsite personnel only.

"Networking means the act of exchanging information with people who can help you professionally."

Mix N' Mingle Happy Hour in Baytown - Calling all Baytown and surrounding area onsite personnel. Please join us for a little networking and fun!

Come meet your fellow industry peers. Your first drink is on us!



Friday, June 26, 2020 11:30 AM 
ACES: Manager Appreciation Luncheon
Please note that this program is open only to executives in property management (Owners, Presidents, Regionals, Supervisors, Marketing/Training Directors, etc.). Keeping Your Team in Tune What does being a musician have to do with employee/customer engagement? Everything! Join author, musician, and business humorist Patrick Henry as he shares the four mindsets to build an extraordinary team and have your residents and employees singing your praises. For ten years Patrick wrote songs for a music row publishing company in Nashville, Tennessee, and can now be heard along side Jeff Foxworthy and Larry The Cable Guy on the SiriusXM Radio Family Comedy Channels. During this funny and entertaining presentation, you will laugh, be inspired, and learn actionable principles about how to build customer loyalty. Register your managers in appreciation of all their hard work during the busy summer months. Boots and "Casual Country" attire encouraged!

Wednesday, July 08, 2020 08:30 AM 
Certified Pool Operator Course (2 days)
Successful completion of this Two-day course will result in a five year certification from NSPF (National Swimming Pool Foundation) and ensures pool chemicals are being used properly and when appropriate. We will dispel the myths in pool care and tremendously reduce chemical expenses and extend the life of your pool. This is recommended for anyone working with pools as well as Property Managers so they are up-to-date regarding local codes and can reduce risk and liability.

The course fee of $299 per person includes textbook, exam fees, and meals for both days



Monday, July 13, 2020 08:30 AM 
Avenues: Supplier Circle - 2
Are You Packing Too Much in Your Life’s Luggage? With Katie Rigsby Are you stressed, tired, always running late or seem to never have enough hours in the day? If you said yes to any of these, you MAY be over packing. This time management session takes you beyond the workplace for a deeper dive to identifying and then making time for what matters most to you. Katie will guide attendees through 4 stages of time management: Your Journey: Knowing where you are headed is key to identifying both your short and long-term goals. Your Plan: Create a “Packing Plan” to ensure you are packing the essentials. Your Obstacles: Identify the possible roadblocks and be prepared for detours. Time Saving Tips: Use time saving tricks to help you PACK it all in!

Tuesday, July 14, 2020 08:30 AM 
AVENUES Leadership II
BE A COACH NOT THE BOSS: THE METHOD TO SUPPORT, CHALLENGE AND LEAD YOUR TEAM EFFECTIVELY With Amy Kosnikowski Today’s team do not want to “bossed around” but rather prefer to be coached with clear expectations, fair performance management and frequent customized communication from their coach. Learn from the ultimate coach’s playbook to increase team member’s accountability and ownership to exceed goals every time! Top Takeaways: Coaching vs. Bossing: Defined & Differences / Benefits of Coaching / The Essentials in Performance Management / The 5 C’s of Accountability; Varying Methods to Communicate to Maximize Results

Thursday, July 16, 2020 08:30 AM 
Extreme CAM (Six Days)
A super-charged and accelerated six-day format, EXTREME CAM is designed for those experienced managers hoping to attain the CAM designation in a shorter duration, with less time away from the property.

Scheduled for July 18th - 20th and July 25th-27th, classes will be held on Thursday, Friday and Saturday of each week from 9:00 a.m. to 5:00 p.m. (registration will begin at 8:30 a.m.)



Thursday, July 16, 2020 11:00 AM 
Extreme CAS Course - Summer
Extreme CAS candidates attend four of the CAM modules beginning on July 19th. Additional Dates TBA: Required classes:

The Resident Experience, Legal, Financial Management, Risk Management,

Wednesday, July 22, 2020 08:30 AM 
Advanced Microsoft Excel
Learn to conquer your fear of the spreadsheet! This great-for-beginners course offers a detailed look into this multi-faceted, often daunting program.

Tuesday, July 28, 2020 08:30 AM 
Leasing 101 (Day and a half)
An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program covers topics ncluding:

  • Greeting & qualifying the customer
  • Executing the lease contract
  • Overcoming objections and closing techniques
  • An overview of fair Housing and more.

Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2019.pdf

Thursday, July 30, 2020 04:30 PM 
Board of Directors Meeting
HAA Board of Directors are elected by the membership annually in November at the Annual Business Meeting. For more details about serving please follow this link and dowload the bylaws. https://www.haaonline.org/abouthaa/

Friday, July 31, 2020 07:30 AM 
IROC Breakfast - July
The Independent Rental Owners' Connection (IROC) offers customized education and networking programs just for you!

This month's topic:


Friday, August 07, 2020 08:00 AM 
HAA NEXT Professional Development Breakfast
This niche group within HAA is dedicated to the networking and professional development needs of HAA members 35 and younger. Network with your peers at this low-cost breakfast and grow your career together among the next generation of HAA leadership!

This Month's Topic: TBA

Thursday, August 13, 2020 11:30 AM 
Political Action Committee Luncheon

Topic:

Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


Friday, August 14, 2020 11:30 AM 
It's the Law Luncheon
Join HAA's Legal Counsel, Howard Bookstaff, for lunch and a legal discussion in a casual environment allowing for questions and answers. Topic:TBA

Tuesday, August 18, 2020 08:30 AM 
Leasing 101 (Day and a half)
An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program covers topics including:

  • Greeting & qualifying the customer
  • Executing the lease contract
  • Overcoming objections and closing techniques
  • An overview of fair Housing and more.

Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2019.pdf

Thursday, August 20, 2020 08:30 AM 
AVENUES Mainstreet III
Leasing In a Saturated Market: Stand Out with Personal Branding With Lisa Trosien

Thursday, August 20, 2020 04:00 PM 
Mix N' Mingle Happy Hour - Katy

Due to limited seating, this meeting is open to onsite personnel only.

"Networking means the act of exchanging information with people who can help you professionally."

Mix N' Mingle Happy Hour in Katy - Calling all Katy and surrounding area onsite personnel. Please join us for a little networking and fun!

Come meet your fellow industry peers. Your first drink is on us!



Thursday, August 27, 2020 04:00 PM 
Mix N' Mingle Happy Hour - Pasadena

Due to limited seating, this meeting is open to onsite personnel only.

"Networking means the act of exchanging information with people who can help you professionally."

Mix N' Mingle Happy Hour in Pasadena - Calling all Pasadena and surrounding area onsite personnel. Please join us for a little networking and fun!

Come meet your fellow industry peers. Your first drink is on us!



Wednesday, September 09, 2020 08:30 AM 
Certified Pool Operator Course (2 days)
A two-day class Sept 17-18. Successful completion of this course will result in a five year certification from NSPF (National Swimming Pool Foundation) and ensures pool chemicals are being used properly and when appropriate. We will dispel the myths in pool care and tremendously reduce chemical expenses and extend the life of your pool. This is recommended for anyone working with pools as well as Property Managers so they are up-to-date regarding local codes and can reduce risk and liability.

The course fee of $299 per person includes textbook, exam fees, and meals for both days

Although this course is presented in English, Spanish languange text and exams are available upon request.

Thursday, September 10, 2020 08:30 AM 
Avenues Marketing II
REPUTATION MANAGEMENT: A WINNING STRATEGY IN RESPONSE AND RECOVERY TO BAD REVIEWS With Amy Kosnikowski Dilisio Reputation management is the hot buzz words right now in the industry. Attend this session to understand why managing a community’s positive reputation is crucial in marketing a real estate asset. With the continuing rise and use of rating and review sites, gain a clear understanding of how to respond effectively. Discover the best practices to turn around a series of negative comments and how to get customers to post positive comments and reviews. Amy will extend suggestions on how to turn around a tarnished reputation along with a step by step honest review of the customer service that is provided that may have led to the troubling reviews. You will not want to miss this session to gain a new set of tools and ideas to build a fan base full of residents and beyond!

Tuesday, September 15, 2020 08:30 AM 
Leasing 101 (Day and a half)
An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program with topics covered include:

  • Greeting & qualifying the customer
  • Executing the lease contract
  • Overcoming objections and closing techniques
  • An overview of fair Housing and more.

Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2019.pdf

Wednesday, September 23, 2020 04:00 PM 
Mix N' Mingle Happy Hour - The Woodlands

Due to limited seating, this meeting is open to onsite personnel only.

"Networking means the act of exchanging information with people who can help you professionally."

Mix N' Mingle Happy Hour in The Woodlands - Calling all Woodlands and surrounding area onsite personnel. Please join us for a little networking and fun!

Come meet your fellow industry peers. Your first drink is on us!



Thursday, September 24, 2020 11:30 AM 
Political Action Committee Luncheon

Topic:

Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


Thursday, September 24, 2020 04:30 PM 
Board of Directors Meeting
HAA Board of Directors are elected by the membership annually in November at the Annual Business Meeting. For more details about serving please follow this link and dowload the bylaws. https://www.haaonline.org/abouthaa/

Friday, September 25, 2020 07:30 AM 
IROC Breakfast


Tuesday, October 06, 2020 08:30 AM 
CAMT Interior & Exterior Maintenance & Repair
Course Dates: The Interior and Exterior Maintenance course gives learners what they need to know to keep the interior and exterior of the buildings on their property in excellent shape, both through repair and preventive maintenance. This course also teaches students how to perform "make-ready" activities, and gives them helpful checklists to use on the job.

Tuesday, October 06, 2020 08:30 AM 
NALP I: Bringing in New Residents: Be Prepared
This course focuses on the skills needed to deliver exceptional leasing support. From personal organization and time management to teamwork and technology, the top leasing professional applies these talents to a successful outcome for prospective residents.

Tuesday, October 06, 2020 01:00 PM 
NALP II:Marketing and Maintaining Your Community
Explore the importance of image, reputation and brand in well-maintained communities. The course covers a detailed list of what keeps a community in peak showable condition, along with the importance of a robust and varied marketing approach for maximum exposure.

If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

Wednesday, October 07, 2020 08:30 AM 
CAMT Electrical Maintenance & Repair

The Electrical Maintenance and Repair course provides the solid foundation in electrical work that learners must have to be successful on the job, especially when working with appliances and HVAC. Content includes understanding systems and circuits; switches, receptacles, and fixtures; using meters; making diagnoses and repairs; following regulations; and safety issues


Thursday, October 08, 2020 08:30 AM 
CAMT Plumbing Maintenance & Repair (2 days)
Course Dates: September 13-14. The Plumbing Maintenance and Repair course teaches students how to maintain and repair plumbing systems and fixtures. Content includes an overview of the systems; key materials and equipment; pipes, fittings, and valves; and fixtures and appliances.

Thursday, October 08, 2020 06:30 PM 
HAA NEXT: Mix n Mingle


Monday, October 12, 2020 09:00 AM 
Avenues: Supplier Circle - 3
Own Your Awesome . . . Delivering Exceptional Customer Service With Patty Morgan Seager

Tuesday, October 13, 2020 08:30 AM 
NALP III: Why Your Competition Matters
A loyal and satisfied resident is at the heart of this course. The leasing professional is a critical component in inspiring and maintaining loyalty but must also understand the role of competitors and their offerings. This knowledge must be complete, accurate and timely.

Tuesday, October 13, 2020 01:00 PM 
NALP IV: Relevant Laws and How to Apply Them
This course teaches a full spectrum of fair housing and ADA compliance for both prospective and current residents. In addition the course covers law applying to prospect screaning, application verification, the lease and lease addenda.

If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

Wednesday, October 14, 2020 08:30 AM 
Fair Housing Seminar


Thursday, October 15, 2020 04:00 PM 
Mix N' Mingle Happy Hour - Fort Bend

Due to limited seating, this meeting is open to onsite personnel only.

"Networking means the act of exchanging information with people who can help you professionally."

Mix N' Mingle Happy Hour in Fort Bend - Calling all Fort Bend and surrounding area onsite personnel. Please join us for a little networking and fun!

Come meet your fellow industry peers. Your first drink is on us!



Friday, October 16, 2020 11:30 AM 
It's the Law Luncheon
Join HAA's Legal Counsel, Howard Bookstaff, for lunch and a legal discussion in a casual environment allowing for questions and answers.

Tuesday, October 20, 2020 08:30 AM 
NALP V: The Sales Process and Building Relationships
Lean the foundations of relationship selling and the importance of problem-solving for both the prospective and current resident. Learn essential duties such as listening and responding specifically to the customer, handling objections and meaningful ways to to close the sale. The course closes with a personal assesment of sales readiness.

Tuesday, October 20, 2020 01:00 PM 
NALP VI: Effectively Meeting the Needs of Current Residents
Once the prospective resident moves in, the leasing professional's relationship and responsibilites continue. Lean the importance of handling mainenance and resident issues and continuing to be the positive brand for the community. Lease renewals and a focus on the all-important resident's sense of community are pivotal skills for success.

If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early

Wednesday, October 21, 2020 08:30 AM 
AVENUES: Maintenance - Session II
October 21st Crisis Response Management With Nicole Curl How to be prepared in advance of a crisis, develop a plan, execute the plan and how to initiate recovery œ Prepare Notices Contact procedures and meetings Resources œ Evacuating œ Team Procedures Who stays? How to communicate œ Building Prep Preventative measures Safety Concerns œ 72 Hour Emergency Kits œ Recovery Procedures and timelines Emergency Vs. Urgency Documentation and Photographs œ Insurance œ Lessons Learned

Thursday, October 22, 2020 08:30 AM 
APPLE: Leadership - Session III
Are WE No Longer User Friendly? With Anne Sadovsky Technology rules our world! But what happens we have to come face to face with an unhappy, even hostile resident/customer? Or have to answer a hateful email message? People are angry, road rage is running rampant, and workplace violence is on the rise. This seminar is not designed to frighten you. Anne is very sure that 90% of the time, we can ´soothe the savage beast’, be a calming influence and prevent pouring gasoline on an already burning fire. You can call it dealing with difficult people in challenging times, you can call it anger management; Anne calls it Practicing Peaceful Confrontation. Your team will learn how to stay cool when under fire; behaviors and words that are calming; things never to say; body language and facial expressions that rile and those that calm; when to speak and when to be quiet. And when it may be time to call for help or walk away. At the end of your day, go home with pride in how you handle

Thursday, October 22, 2020 04:00 PM 
Mix N' Mingle Happy Hour - Pearland

Due to limited seating, this meeting is open to onsite personnel only.

"Networking means the act of exchanging information with people who can help you professionally."

Mix N' Mingle Happy Hour in Pearland - Calling all Pearland and surrounding area onsite personnel. Please join us for a little networking and fun!

Come meet your fellow industry peers. Your first drink is on us!



Tuesday, October 27, 2020 10:00 AM 
NALP Market Survey Presentation & Exam
A required component for attaining the NALP designation, students take a comprehensive online exam and present their market survey findings to the class in a semi-formal presentation. Candidates must turn in a completed market survey project which requires demonstration of professional-level written and verbal communication skills in English and submit accurately completed paperwork prior to having access to the exam.

Wednesday, October 28, 2020 09:30 AM 
IROP (Wed-Fri)
A 3 day course authored by NAA specially designed to provide the knowledge and skills necessary for new independent owner/manager of rental properties…typically 200 units or less. Topics covered include:
  • Employees
  • Preparing the Property
  • Rent
  • Marketing
  • Handling Objections
  • Applications
  • Screening
  • Rental Agreements & Lease Forms
  • Moving In
  • The End of the Lease Term
  • When Resident Problems Arise
  • Evictions
  • Resident Retention
  • Maintaining Property Value
  • Maintenance
  • Code of Enforcement
  • Financial Management
  • Taxes
  • Protecting The Investment
  • Section 8 Programs
  • Notice of cancellation is required two days prior to the event for a refund, less any administrative fees. For classes held at the HAF Education Center, registrations may be transferred from one class to the next.


Tuesday, November 03, 2020 08:30 AM 
AVENUES Marketing III
6 Strategies Your Competitors Are Not Using to Gain More Market Share With Patty Morgan Seager

Tuesday, November 03, 2020 08:30 AM 
CAMT HVAC Maintenance & Repair (2 days)

Course Dates:

The Heating, Ventilation, and Air Conditioning Maintenance and Repair course teaches students how various heating and air conditioning systems work, as well as how to maintain and repair these systems.

Topics include: œ Air Conditioning Safety œ Key Air Conditioning Tools œ Refrigerants and Their Special Properties œ The Air Conditioning System œ Simple Fixes œ Refrigeration Cycle Repairs œ Electrical System Repairs œ Air Distribution System Repairs œ Unit Replacement œ SEER 13 This individual CAMT module can be taken as stand-alone seminar for only $165 or sign up for the entire CAMT program for only $795

Thursday, November 05, 2020 08:30 AM 
CAMT Appliances Maintenance & Repair (2 days)
Course Dates:

The Appliances Maintenance and Repair course teaches students how to install, diagnose and repair the key appliances that they will encounter on the job.


Thursday, November 05, 2020 11:30 AM 
Political Action Committee Luncheon

Topic:

Cost: This event is open to all HAA PAC members at a cost of $30 per person. Nonmembers of the PAC may attend for $40 per person.

Time: Registration begins at 11:30 a.m., lunch and program begin at Noon.

Directions: The Dinerstein Reed Prokop Education Center's Camden and Michael Stevens Interests Room is located on the second floor of the HAA/HAF Office Building, 4810 Westway Park Blvd., east of Clay Road and Sam Houston Pkwy.

Any questions and/or registrations should be directed to Alpa at apatel@haaonline.org or at 713-595-0302.

More information on HAA PAC can be found at www.haaonline.org/HAAPAC/


Monday, November 09, 2020 08:30 AM 
Extreme CAM (Five Days)
A super-charged and accelerated five-day format, EXTREME CAM is designed for those experienced managers hoping to attain the CAM designation in a shorter duration, with less time away from the property.

Scheduled for November 11th -15th from 8:30 a.m. to 5:00 p.m. each day. Exams are held in December.

Due to shipping constraints, registrations received within one week of the course cannot be guaranteed course materials at the time of class

Tuesday, November 17, 2020 08:30 AM 
Leasing 101 (Day and a half)
An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program topics includes:

  • Greeting & qualifying the customer
  • Executing the lease contract
  • Overcoming objections and closing techniques
  • An overview of fair Housing and more.

Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA.

If you are not working for a member company of HAA download this registration form www.haaonline.org/images/programs/pdf/leasing101_2019.pdf

Wednesday, November 18, 2020 08:30 AM 
Avenues Maintenance - Session III


Wednesday, November 18, 2020 08:30 AM 
AVENUES: Maintenance - Session III
Laying a Foundation (of knowledge) on Foundations Understanding foundations, and how to prevent problems and handle repairs œ What is the foundation? o Types o Areas œ Soil Management o Types of Soil o Moisture Control œ Movement o When to make repairs, when to monitor? o Elevations o Types of movement œ Repairs o When and Why o How œ Preventative Measures

Thursday, November 19, 2020 04:30 PM 
Board of Directors Meeting
HAA Board of Directors are elected by the membership annually in November at the Annual Business Meeting. For more details about serving please follow this link and dowload the bylaws. https://www.haaonline.org/abouthaa/

Thursday, November 19, 2020 06:00 PM 
2020 Annual Business Meeting
Join us as we honor recent NAA designates and nominate and elect our association leadership for 2020.

Friday, December 04, 2020 07:30 AM 
IROC Breakfast - December
The Independent Rental Owners' Connection (IROC) offers customized education and networking programs just for you!

This month's topic: TBA


Friday, December 04, 2020 11:30 AM 
ACES Holiday Luncheon
Please note that this program is open only to executives in property management (Owners, Presidents, Regionals, Supervisors, Marketing/Training Directors, etc.). All eligible attendees to ACES luncheons will be able to invite any of their staff to the programs, provided the registration also includes at least one person at the Supervisor level or above.

Monday, December 07, 2020 08:30 AM 
CAPS: Client Services & Stakeholder Relations
Work with property owners to clarify their ownership goals. œ Identify and understand key parts of the management agreement that establish the management company’s responsibilities and obligations. œ Create regular owner’s reports to keep the property owner informed of the status of the property. œ Recognize the ways in which lenders, regulatory agencies, and local, state, and federal laws affect the management of multifamily housing properties. œ Coach your site team to provide a safe, habitable living environment for residents, while remaining in compliance with Fair Housing laws. œ Ask yourself the questions that lead to ethical decision-making.

Tuesday, December 08, 2020 08:30 AM 
CAPS: Investment Management
View property management from the perspective of a property owner with a significant investment to protect. œ Recognize different types of mortgages and sources of financing and the implications of each on the property’s debt service and reporting obligations. œ Lead site teams through the annual budgeting process. œ Work with site teams to monitor property financial performance, identify budget variances, key trends, and opportunities for improvement. œ Recognize different methods for determining a property’s value, and identify ways you can affect that property value.

Wednesday, December 09, 2020 08:30 AM 
CAPS: Improving Asset Performance
Investigate an underperforming property to find the sources of the problem. œ Use key performance indicators to get a full picture of a property’s performance. œ Understand how key performance indicators relate to each other. œ Effectively weigh the benefits of increasing income and reducing expenses. œ Identify likely solutions to common property performance problems.

Thursday, December 10, 2020 08:30 AM 
CAPS: Asset Evaluation
Identify the factors that affect the property ownership life cycle, and understand the CAPS role in shaping that life cycle. œ Assess legal, financial, and safety risks as part of the due diligence process. œ Perform the necessary components of due diligence (or lead others in doing so), including physical inspections and analysis of a property’s operational, commercial, and financial health. œ Report your findings to the property owner (or potential property owner), along with ramifications and recommended solutions. œ Manage the smooth transition of a property from one owner to another. œ Advise owners on the feasibility of new developments. œ Advise owners on renovation, disposition, or refinancing of existing properties.

Friday, December 11, 2020 08:30 AM 
CAPS: Talent Management
Maintain open and productive communication with site teams, even when they are geographically distant from you. œ Manage team members who may have more expertise than you do. œ Understand the role you play in retaining valuable, high-performing team members. œ Ensure that your site team recruits qualified candidates in a legally compliant manner. œ Ensure that your site team members: œ Are sufficiently trained and integrated into the team. œ Function well as a team. œ Receive the mentoring, coaching, and feedback they need to grow as professionals. œ Are treated in a manner that is both fair and dignified should discipline or separation become necessary. œ Manage site teams during a property sale, whether you are on the seller’s side or the buyer’s side.

Friday, December 11, 2020 01:00 PM 
CAPS: Contemporary Issues in Multifamily Housing
Be familiar with the current issues affecting multifamily housing property management.

Thursday, December 17, 2020 06:30 PM 
HAA "NEXT": Mix and Mingle


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