Avenues: Main Street - 1

Avenues: Main Street - 1
Follow a road that fits you career journey with Avenues. The Avenues series of seminars feature some of the best nationally-acclaimed speakers in the industry with learning sessions for every level of multifamily professional. Sponsored by: Best Plumbing

The Resident is NOT the Problem
With Rick Ellis, CAM, CPM, Ellis Consulting Group

“How to Handle Resident Problems and Problem Residents” - Sure, the customer is always right but what about when the customer is not right? The interaction with Residents is one of the biggest stress inducers of many apartment on-site professionals. Demanding residents cause much grief and sometimes burnout of our on-site teams.

This presentation teaches the property management professional how to identify Resident "problems" and "Problem Residents" and provides creative and effective techniques for dealing with both.  Proper response to all residents not only increases resident retention but also enhances the on-site team effectiveness while reducing employee turnover due to so-called "Resident abuse."

In this class you will learn: 

  • A new perspective will be offered regarding angry and unhappy residents and why they seem to always be considered problems and have issues.
  • Participants will learn to defuse angry and abusive residents and reduce their personal stress and frustrations when things go wrong.
  • Participants will learn how to turn unhappy residents into raving fans...or at least customers who feel they are heard and cared about.
3/12/2024 8:30 AM - 12:00 PM
4810 Westway Park Blvd Houston, TX 77041
Online registration not available.

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