Maintenance workshops are designed for
- Maintenance technicians
- Maintenance supervisors
- Housekeepers
- Porters
Detailed Session Descriptions
Avenues: Maintenance Blvd - 1
02/05/2025
Mastering Maintenance: Building a Regimen for Maintenance Excellence with Mark Cukro, Plus One, Inc.
Why do some teams accomplish more with the same time and resources? They know how to manage their routines, services, and preparation. In this session, we will share the best practices that get results and why they do. We will break down how to organize your day and services in a way that improve results, morale, and the customer experience. If you want to improve your results without overwhelming your team or burning them out, then this is a great session that will provide insights and perspective to help make changes everyone will appreciate. Learn the best practices of the best companies and new ideas and approaches for service requests, make-readies, being short-staffed, technology, common mistakes to avoid and ways to improve retention. You’ll also learn effective ways to keep techs from their very first encounter, to their first day at work and what really matters to the techs in the field based on their feedback and recommendations.
Avenues: Maintenance Blvd – 2
09/24/2025
Defining The Relationship: How Management & Maintenance Can Make It Work with Katie Rigsby, Katie Rigsby Inspires, LLC
Managing the unique relationship between maintenance and management teams can be a real challenge. But with a greater understanding of each other’s roles and effective communication, the maintenance/management relationship can have a huge impact on the success of your property. This is a session you don’t want to attend alone. Maintenance and management teams should attend together as Katie guides us through defining the management and maintenance relationship.
Avenues: Maintenance Blvd – 3
11/12/2025
How to Design and Implement a Maintenance Training Program with Mark Sharp, Multifamily Mixtape
Don’t miss this high-energy session on crafting a standout Training Program in the multifamily industry! We’ll dive into why Maintenance Training is crucial and explore how to assess training needs through skills gap analysis and legal requirements. Learn how to set precise objectives, design engaging training formats, and implement a strategy that ensures success. We’ll cover everything from selecting trainers and scheduling to fostering a vibrant learning culture with interactive techniques. Plus, discover how to evaluate your program’s effectiveness and drive continuous improvement. This is your chance to master the essentials and revolutionize your training approach—exciting insights await!