Maintenance workshops are designed for

  • Maintenance technicians
  • Maintenance supervisors
  • Housekeepers
  • Porters

Detailed Session Descriptions

Avenues: Maintenance Blvd - 1

High Tech, Low Tech and Make It Easier on the Maintenance Tech!
With Mary Gwyn, Apartment Dynamics and Paul Rhodes, Brookfield Properties Multifamily

If you could give back time to your Maintenance Teams, wouldn’t you do it? Maintenance demands are only increasing, and it’s harder than ever to hire and retain these experts. Attend this session for fast ideas to help you save time and streamline maintenance processes for better results with the team you have.  You’ll leave with easily implemented tips and the latest tech tools, good ideas for rolling out strategies, and bad habits your teams need to change.  The end result? More time to produce measurable results and better service to your residents!

In this class you’ll learn:

  • Leave with technology tips and tools that help make their maintenance team member work more effectively.
  • Hear about low-tech tools for your team that will reduce maintenance fails and improve communication with team members and residents.


Avenues: Maintenance Blvd – 2
Promoted to Maintenance Supervisor; NOW WHAT?
with Paul Rhodes, Brookfield Properties Multifamily

Many Technicians receiving a promotion to Maintenance Supervisor in the recent past have filled this role without exposure to skills needed to be successful. Valuable disciplines including delegation, time/project management, purchasing, as well as how to develop both hard and soft skills, are missing information in the typical career development plan for our on-site teams. All this is in addition to contending with an unprecedented amount of regulatory and technological changes! This session will scratch the surface of these topics while providing valuable action plans and some tips and tricks to become successful.

In this class you’ll learn:

  • Upon completion, participants can triage which tasks to handle personally and which to delegate.
  • Upon completion, participants will begin to move from reacting to initiating action.
  • Upon completion, participants will think beyond responding to symptoms of a problem and diagnose the root cause of operational issues.


Avenues: Maintenance Blvd – 3
The "Why" Behind Maintenance Operations and Service Culture
with Mark Cukro, Service Team Training – Plus One, Inc.

An insightful breakdown of how to effectively run, manage, and build a highly effective service department. What tools and equipment are needed and why, how long tasks should take, and best practices to get the most out of your team and really deliver great service.