Apartment residents may file a complaint online by following the link below in red. This is not an emergency service.
This program assists rental residents by:
- Helping residents understand their rights and responsibilities as a renter
- Offering the resident an opportunity to fill out a complaint which is forwarded to the owner/management company.
Complaints about management, management representatives, maintenance issues, timely repairs, noise, contents of the lease or breaking the lease will be forwarded to the property owner or management company. HAA does not act on any of these type of complaints.
Most leases state that any requests for maintenance repairs must be in writing and a dated copy kept for your records. Have you put your request in writing to the manager of your apartment community? If not, take the time to do so now. It is the best way to communicate your concerns.
Renters can: Get answers to questions about landlord-renter issues
File a complaint against a property
Other agencies offering information and possible assistance:
Gulf Coast Legal Foundation - 713-652-0077
Houston Lawyer Referral Service - 713-237-9429 www.hlrs.org
Houston Bar Association Legal Line - 713-759-1133
Houston Volunteer Lawyers Program - 713-228-0732
Dispute Resolution Center - 713-755-8274 https://drc.harriscountytx.gov/en-usa/Pages/Default.aspx
Houston Tenants Council - 713-982-1985
Texas Tenant Advisor www.texastenant.org
Texas Consumer Complaint Center www.texasccc.com
Lone Star Legal Aid - 713-652-0077 www.lonestarlegal.org
Greater Houston Fair Housing Center - 713-641-3247https://www.houstonfairhousing.org/
Attorney General of Texas - 713-223-5886 www.oag.state.tx.us
Better Business Bureau - 713-868-9500 www.bbbhou.org
National Domestic Violence Hotline [ www.thehotline.org ] is 800/799-SAFE (7233). Calls to the hotline are anonymous and counselors are available 24 hours a day, 365 days a year. Counselors can answer questions and assist victims in creating a safety net.
Texas Council on Family Violence website at [www.tcfv.org ]. In particular, under the "Resources Center" heading of the site is an option for the "Service Providers," which gives contact information for all the shelters in Texas