Apartment and other rental housing residents can contact the Houston Apartment Association at 713-595-0300 to speak to a trained consultant and ask questions about renter rights, the TAA lease contract or to file a complaint against their property owner.  We do not see renters in person.

Contact the Houston Apartment Association at (713) 595-0300. HAA answers calls Monday- Friday, 9:00 a.m. - 4:00 p.m.  Our staff is fluent in English and Spanish. CALL VOLUME IS HIGH so calls are taken on a first come, first served basis and will have a limit of five minutes.  

This is not an emergency service.

This program assists rental residents by:

  • Helping residents understand their rights and responsibilities as a renter   
  • Offering the resident an opportunity to fill out a complaint which is forwarded to the owner/management company.

Complaints about management, management representativesmaintenance issues, timely repairs, noisecontents of the lease or breaking the lease will be forwarded to the property owner or management company.  HAA does not act on any of these type of complaints.

Most leases state that any requests for maintenance repairs must be in writing and a dated copy kept for your records. Have you put your request in writing to the manager of your apartment community? If not, take the time to do so now. It is the best way to communicate your concerns.   

Renters can: Get answers to questions about landlord-renter issues  

File a complaint against a property

Other agencies offering information and possible assistance:

Gulf Coast Legal Foundation - 713-652-0077
Houston Lawyer Referral Service - 713-237-9429 www.hlrs.org
Houston Bar Association Legal Line - 713-759-1133
Houston Volunteer Lawyers Program - 713-228-0732
Dispute Resolution Center - 713-755-8274 https://drc.harriscountytx.gov/en-usa/Pages/Default.aspx
Houston Tenants Council - 713-982-1985
Texas Tenant Advisor www.texastenant.org
Texas Consumer Complaint Center www.texasccc.com
Lone Star Legal Aid - 713-652-0077 www.lonestarlegal.org
Greater Houston Fair Housing Center - 713-641-3247https://www.houstonfairhousing.org/
Attorney General of Texas - 713-223-5886 www.oag.state.tx.us
Better Business Bureau - 713-868-9500 www.bbbhou.org