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Meet the HAA Staff


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  • Jeff Hall, CAE, Executive Vice President
    Oversees the entire association staff and the association's mission. Works directly with the HAA Board of Directors on all association functions.

      713.595.0304
     
      jhall@haaonline.org

     

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  • Susan Hinkley, CAE, Vice President & General Manager, Community Outreach/Product Service Council liaison
    Oversees staff and organizes events and volunteers for numerous Community Outreach programs, including the Food Drive and the All-Stars Sports Challenge; is the liaison to the HAA supplier committee, the Product Service Council. Oversees office building maintenance, rentals, supply purchase and vendor contracts.

      713.595.0313
     
      shinkley@haaonline.org

     

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  • Andy Teas, CAE, Vice President, Public Affairs
    Monitors government actions in Houston, Harris County and surrounding cities and districts, as well as the state and federal levels. Keeps members up-to-date on government action - pro and con - and works with government policymakers to see that the needs of the apartment industry are considered.

      713.595.0303
     
      ateas@haaonline.org

     

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  • Emily Hilton, CPP, CAE, Vice President, Professional Development
    Oversees the Houston Apartment Foundation education programs, including the seminar series Avenues, professional credentials, Distance Learning and the Career and Community Development Committee to promote careers.

      713.595.0319
      281.582.1508
      ehilton@haaonline.org

     

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  • Amanda Sherbondy, CAE, Vice President, Membership and Marketing
    Oversees all membership and marketing programs and activities. Assists supplier members in marketing their business to owner/ management companies through ABODE and Directory & Buyer's Guide advertising, selling exhibit space for the annual HAA Education Conference & Expo and sponsorship auctions.

      713.595.0316
      281.582.1513
      asherbondy@haaonline.org

     

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  • Lauren Ragin, Events and Meetings
    Oversees and organizes general membership meetings, special events and fundraisers, including the gala, chili cook-off, Honors Awards, and volleyball and bowling tournaments. 

      713.595.0323
     
      lwolfson@haaonline.org

     

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  • Kaylon Newcomb, Member Services/ Marketing Assistance
    Assists HAA staff and members with membership and marketing information. She handles membership records and updates and coordinates volunteer involvement. 
      713.595.0322
      281-582-1513
      knewcomb@haaonline.org

     

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  • Art Eidman, Information Technology
    Oversees all information technology functions of HAA, including computer, data base and Web access for Resident Credit Reporting. Also oversees technical support for staff.

      713.595.0305
      281.582.1503
      aeidman@haaonline.org

     

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  • Will Alfaro, Webmaster/Online Media and IT
    Oversees online media including the Web site and e-mail communications. Provides information technology and job board support.
      713.595.0327
      281.582.1503
      walfaro@haaonline.org

     

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  • Tina DeFiore, Rental Credit Reporting (RCR)
    Oversees all aspects of RCR, in partnership with CoreLogic, which includes the development of sales and marketing plans, recruitment of new subscribers, collection of data through software integrations, building partnerships with management districts and retention programs for existing customers.

      713.595.0330
      281.582.1515
      tdefiore@haaonline.org

     

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  • Alpa Patel, Public Affairs Manager 
    Assist VP of Public Affairs with the Legislative Committee meetings. Oversee administration, fundraising, and endorsement recommendations relating to the HAA Political Action Committee and monitoring, communication and advocacy with the City of Houston, particularly the office of the mayor, the city council and key departments including police, fire, planning, public works and health. Point of contact for media - arranging talking points and coordinating interviews with HAA members for reporters and monitoring press coverage of the apartment industry.

      713.595.0302
      281.582.1520
      apatel@haaonline.org

     

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  • Lauren Turner, CMP, CAE Assistant Vice President, Outreach
    Collaborates with the Strategic Outreach Committee Chair and committee to plan and coordinate all outreach meetings in the HAA 12 county area. Assist elected officials with apartment-related constituent requests. 

      713.595.0335
      281.582.1520
      lturner@haaonline.org

     

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  • Monserrat Buffington, Membership Engagement Assistant
    Assists the membership and marketing department and strategic outreach initiatives with member engagement, education and networking opportunities.

      713-595-0346
      281.582.1520
      mbuffington@haaonline.org

     

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  • Deborah Nix, Publications
    Oversees the creative development, editorial content and design of printed materials, including ABODE magazine, the annual Directory and Buyer's Guide, event marketing and related projects.

      713.595.0333
     
      dnix@haaonline.org


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  • Morgan Taylor, Managing Editor
    Oversees and produces ABODE’s editorial content. A former newspaper reporter, Morgan researches, writes and edits for the magazine, coordinates and leads interviews.

      713.595.0334
      281.582.1503
      mtaylor@haaonline.org


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  • Nancy Li Lo, CPA, Controller, Accounting
    Oversees cash management and revenue collection. Monitors operations and bookkeeping for HAA's three corporations and the political action committee. Also handles personnel and employee benefits administration.

      713.595.0310
     
      nlo@haaonline.org

     

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  • Cindy Ramirez, Accounting
    Assists in revenue collections and daily operational accounting items including record keeping, invoicing and member accounts.

      713.595.0311
     
      cramirez@haaonline.org

     

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  • Lan Tran, Accounting
    Assists in daily operational accounting items and record keeping.

      713.595.0308
     
      ltran@haaonline.org

     

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  • Matilde Luna, Resident Relations
    Answers questions from both apartment personnel and residents concerning leases and owners rights and responsibilities to provide an alternative to filing court cases. Oversees the two Resident Relations Committees.

      713.595.0300
      281.582.1503
      mluna@haaonline.org

     


Celebrating CAEs at HAA!


In 1960, the American Society of Association Executives created the Certified Association Executive (CAE) program. This was designed to elevate professional standards, enhance individual performance and designate those who demonstrate knowledge essential to the practice of association management. There are 4,408 CAEs globally, with 212 in the state of Texas. Approximately 5% of association executives have achieved earning this credential.

The CAE is highly regarded by those in the association management profession, including the professional staff at the Houston Apartment Association. As of today, HAA has six employees with the CAE credential, the most of any local or state association in the world, and second overall to one large national association, American College of Emergency Physicians, that has 160 staff and nine CAEs. HAA has a staff of 22, six being CAEs.

HAA’s CAEs, and the year each received this credential, are:

    • Jeff Hall, Executive Vice President, CAE, 1998
    • Andy Teas, Vice President of Public Affairs, CAE, 1999
    • Susan Hinkley, Vice President and General Manager, CAE, 2000
    • Amanda Sherbondy, Vice President of Membership and Marketing, CAE, 2019
    • Emily Hilton, Vice President of Professional Development, CPP, CAE, 2019
    • Lauren Turner, Assistant Vice President of Outreach, CMP, CAE, 2020

There will be more to come, you can be sure!